Regional Manager

4 days ago


New York, New York, United States Imperial Cleaning Company Full time
Job Description

Imperial Cleaning is a leading provider of commercial cleaning services, seeking a highly skilled Regional Manager to join our team. As a key member of our operations team, you will be responsible for establishing and maintaining excellent client relationships, ensuring a deep understanding of their needs and expectations.

Key Responsibilities:

  • Perform monthly location inspections to ensure compliance with company standards and SLAs.
  • Report inspection findings/issues and resolve deficiencies within the SLA timeframe.
  • Ensure employee compliance to company Clock-In/Out requirements.
  • Perform walk-throughs/estimates with prospective clients and cross-sell new/additional service opportunities.
  • Track and ensure that periodic services have been scheduled and completed, and address customer complaints promptly and efficiently.
  • Manage and minimize overtime within the assigned region and notify HR/Payroll and Operations of all staffing changes.
  • Be on-call for emergency situations/calls - evenings and weekends.
  • Manage the profitability of all service locations within the assigned region.

Key Requirements:

  • A proven track record of success in managing and leading teams within the commercial cleaning industry.
  • Detail-oriented and possessing strong communication skills (email, phone).
  • Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice.
  • Ability to handle multiple projects simultaneously.
  • Customer-focused with a can-do approach to problem-solving.
  • Knowledge of administrative and clerical procedures.
  • Working knowledge of email, spreadsheets, smartphones, and relevant software applications.

Imperial Cleaning is an equal opportunity employer, offering competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment.


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