Client Operations Specialist

3 days ago

Tampa FL USA, United States Editech Staffing Full time
About the Role

We are seeking a highly skilled Client Operations Specialist to join our team at Editech Staffing. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth delivery of our services.

Key Responsibilities
  • Tier 2 Advanced Troubleshooting: Assist with advanced troubleshooting for issues related to new deployments and ongoing solution support for our RPA, application development, analytics, data capture, and modeling solution types.
  • Problem Solving: Establish solutions to complex problems, outside of predefined steps or approaches.
  • Stakeholder Management: Interact with internal and external stakeholders to drive issue resolutions and ongoing continual service improvement.
  • Root Cause Analysis: Conduct root cause analysis for active issues and recently resolved issues to identify root cause problems or changes needed within a solution.
  • Urgent Issue Remediation: Proactively remediate and troubleshoot urgent solution processing and data issues that impact our client's business.
  • Support Optimizations: Implement support optimizations, such as improved logging, additional alerting, automated resolutions, etc.
  • Advanced Maintenance Tasks: Assist with advanced required maintenance tasks as part of supporting our client solutions.
  • ETL and Data Visualization: Perform ETL on data sets from varied sources and communicate analytics directly with the NLP Logix team and clients in a way that speaks to their core needs.
  • Data Quality Checks: Complete data quality checks as part of deployment health monitoring and ongoing quality assurance, primarily through SQL queries for Cosmos and SQL databases.
  • Process Ownership: Provide ownership of the NLP Logix P1 bridgeline process and communications as needed.
  • Bulk Data Updates: Create and execute bulk data updates and stored procedures as approved by the Development team and Client for issue remediations.
  • Mentorship and Knowledge Transfer: Provide mentoring to more junior Client Operations team members as it relates to advanced troubleshooting techniques and steps, including creation of articles to transition tasks or issue resolutions to more junior Client Operations team members.
  • Shadowing and Knowledge Transfer: Shadow the NLP Logix Development team and QA team as part of ongoing knowledge transfer, to identify improved troubleshooting and data QA methods, and to reduce internal escalations of support issues.
  • Documentation and Status Updates: Maintain status updates and document incident remediation steps as part of tickets within the NLP Logix Support ticketing system.
Qualifications
  • Education and Experience: Bachelor's degree, preferably in Computer Science, Engineering, or another relevant field, or at least 3-5 years of experience supporting enterprise software.
  • ITIL Certification: ITIL certification preferred, but not required (required within 6 months of starting full-time employment with the Client Operations team).
  • Data Understanding and Articulation: Ability to understand the underlying data structures for complex systems and business processes, and ability to articulate this information to technical and business stakeholders.
  • Database and Scripting Experience: Demonstrated experience in handling Microsoft SQL and NoSQL data sets and interacting with relational databases, as well as experience with writing intermediate SQL queries and python scripts, data shaping, munging, and bulk updates (ETL, stored procedures, etc.).
  • Azure and.NET Experience: Experience with basic troubleshooting for Microsoft Azure technologies (e.g., VM's, Storage, Databases, Azure Insights) and preferred exposure to.NET (C# Language), JavaScript, MS Azure, MS SQL Server, Oracle, Python Language.
  • Data Visualization and Communication: Aptitude to learn monitoring and analyzing application performance using Azure Monitor and App Insights, as well as experience with data visualization software such as Tableau and Power BI.
  • Technical, Analytical, and Problem-Solving Skills: Strong technical, analytical, and problem-solving skills, with a patient and thorough approach to critical thinking.
  • Writing and Communication Skills: Strong writing skills with attention to grammar, as well as ability to present ideas in user-friendly language and apply diagnostic utilities to aid in troubleshooting.
  • Research and Learning Ability: Ability to conduct research into a wide range of computing issues as required, and ability to absorb and retain information quickly.
  • Attention to Detail and Task Management: Attention to detail, with ability to track and maintain progress of tasks, and a positive attitude as a team player in a collaborative setting.
  • Willingness to Learn: Willingness to quickly learn technology and systems required to complete the job (Teams, JIRA, Zendesk, Confluence, custom software solutions, etc.).
About Editech Staffing

Editech Staffing believes that Data Science is a Team Sport, and we encourage a spirit of cooperation and foster an environment of professional growth where employees can exercise their leadership ability, creativity, technical competence, with an overall focus in helping Editech Staffing fulfill its mission.

We are an equal opportunity employer committed to establishing a diverse workforce.

  • Client Engagement Specialist

    7 days ago

    Tampa, FL , USA, United States HMG Business Group Full time

    About the RoleHMG Business Group is seeking a highly motivated and results-driven Client Solutions Specialist to join our team. As a Client Solutions Specialist, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesBusiness Development: Identify and pursue new sales leads through...

  • Client Acquisition Specialist

    6 days ago

    Tampa, FL , USA, United States Insight Enterprises, Inc. Full time

    About the RoleInsight Enterprises, Inc. is a leading provider of innovative technology solutions, helping organizations accelerate transformation by unlocking the power of people and technology. As a Client Acquisition Specialist, you will play a critical role in supporting existing clients and attracting new ones by leveraging our impressive portfolio of...

  • Operational Support Specialist for Client Services

    2 weeks ago

    Tampa, Florida, United States Bank Of Tampa Full time

    Become an integral part of our team as an Operations SpecialistDeliver prompt and efficient quality support to clients and banking staffAssist in various operational tasks within our Enterprise Payments Operations divisionExperience a vibrant work atmosphere where you contribute significantly to providing outstanding solutions and client assistance. Join us...

  • Senior Client Service Specialist

    4 days ago

    Tampa, FL , USA, United States Baldwin Risk Partners Full time

    Job Description**About Us**Baldwin Risk Partners is a risk management partner for rapidly evolving, high-growth companies. Our mission is to create the best possible experience for purchasing insurance and managing risk for your company.**Job Summary**We are seeking a highly motivated and experienced Senior Client Service Specialist to join our team. The...

  • Client Solutions Professional

    1 week ago

    Tampa, FL , USA, United States HMG Business Group Full time

    About the RoleHMG Business Group is seeking a highly motivated and results-driven Client Solutions Specialist to join our team. As a Client Solutions Specialist, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesBusiness Development: Identify and pursue new sales leads through...

  • Assembly Operations Specialist

    14 hours ago

    Tampa, FL , USA, United States Jabil Full time

    Job SummaryAt Jabil, we are committed to delivering high-quality products and exceptional customer service. As an Assembly Operations Specialist, you will play a critical role in ensuring the timely shipment of quality products by performing back-end and box-build assembly processes.Key ResponsibilitiesFollow detailed verbal or written instructions,...

  • Assembly Operations Specialist

    5 days ago

    Tampa, FL , USA, United States Jabil Full time

    Job SummaryAt Jabil, we are committed to delivering high-quality products and exceptional customer service. As an Assembly Operations Specialist, you will play a critical role in ensuring the timely shipment of quality products by performing back-end and box-build assembly processes.Key ResponsibilitiesFollow detailed verbal or written instructions,...

  • Client Support Specialist

    3 weeks ago

    Tampa, United States Baker McKenzie Full time

    The Client Support Specialist will support the Firmwide Global Client Strategy and Key Client relationships from a finance operations perspective, providing comprehensive and commercially focused guidance, involving the coordination of new assignments, matter opening, pricing, billing, collections, and reporting.

  • Packaging Operations Specialist

    2 weeks ago

    Tampa, FL , USA, United States NoGigiddy Full time

    Key ResponsibilitiesWe are seeking a skilled Packaging Operations Specialist to join our team at NoGigiddy. The ideal candidate will possess expertise in operating packaging machinery and equipment, ensuring the packaging of products aligns with quality standards.Main Responsibilities:Operate and maintain packaging machinery and equipment to ensure efficient...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Cary Street Partners Full time

    Wealth Management Group - Client Relations SpecialistOverviewThe Client Relations Specialist plays a crucial role in supporting the Wealth Management Group by assisting Financial Advisors with various administrative tasks and client-related operations. This position demands exceptional organizational capabilities, meticulous attention to detail, and the...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Cary Street Partners Full time

    Wealth Management Group - Client Relations SpecialistOverviewThe Client Relations Specialist plays a crucial role in supporting the Wealth Management Group by assisting Financial Advisors with various administrative tasks and client-related operations. This position demands exceptional organizational capabilities, meticulous attention to detail, and the...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Highland Management Group Full time

    Position Overview:The Client Relations Specialist will concentrate on promoting optimal practices in the realms of client service, sales, marketing, and other essential operational functions. This role is also pivotal in supporting the growth and development of the organization.Key Responsibilities:Serve as the primary liaison for client support, addressing...

  • Implementation Specialist

    5 days ago

    Tampa, FL , USA, United States Engage Employer, Inc. Full time

    Job Description**Job Title:** Implementation Specialist**Job Summary:** Engage Employer, Inc. is seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for onboarding new clients, processing initial payrolls, and maintaining account relationships until the client is ready to transition to...

  • Client Support Specialist

    2 months ago

    Tampa, United States Fintech Full time

    Join Fintech headquarters in Tampa as a Client Support Specialist! TheClient Support Specialistposition encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company's philosophy of providing excellent client service. TheClient Support Specialistserves as the...

  • Client Services Specialist

    2 days ago

    Tampa, United States Fintech Full time

    Join Fintech in Tampa as a Client Services Specialist!The Client Services Specialist position ensures a successful implementation of retailer and distributor relationships. The position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company's philosophy...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Home Service Heroes Full time

    Home Service Heroes is seeking a dedicated full-time or part-time First Impression Specialist / Customer Service Representative to serve as the initial point of contact for our valued clients, ensuring an exceptional first impression. If you are passionate about service and want to be part of a respected and stable organization, this role may be for you....

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Highland Management Group Full time

    Join Our Dynamic Team as a Client Relations SpecialistHighland Management Group is seeking enthusiastic individuals with experience in client relations, sales, and marketing to fill several roles within our expanding organization. As we continue to grow our client portfolio, we require dedicated professionals to oversee various accounts. Our team thrives on...

  • Client Services Specialist

    6 days ago

    Tampa, United States Fintech Full time

    Join Fintech in Tampa as a Client Services Specialist! The Client Services Specialist position ensures a successful implementation of retailer and distributor relationships. The position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company's philosophy...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Woodie's Wash Shack Full time

    Position OverviewBecome a Valued Member of the Woodie's Wash Shack TeamNow Hiring: Client Relations SpecialistStarting at $15.00 per hour plus Incentive ProgramsAt Woodie's Wash Shack, we prioritize opportunity—becoming part of a dynamic team, fostering connections with clients, and enjoying a lively, surf-culture-inspired atmosphere. With exciting growth...

  • Client Solutions Specialist

    1 week ago

    Tampa, United States HMG Business Group Full time

    Our company works as the "middle man" for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients across the country have led us to work in partnership with the world's leading providers of technology and communications services. Through...