Customer Experience Director

3 weeks ago

Washington, Washington, D.C., United States Pacers Navy Yard Full time
Customer Experience Director - Pacers Navy Yard

We are seeking a highly experienced and skilled Customer Experience Director to join our team at Pacers Navy Yard. This is an excellent opportunity to lead a high-performing team, drive sales growth, and deliver exceptional customer experiences.

Key Responsibilities:
  • Develop and implement effective customer experience strategies, including customer service, loyalty programs, and community engagement initiatives.
  • Lead a team of sales associates to achieve sales targets, provide excellent customer service, and maintain a clean and organized store environment.
  • Analyze customer feedback, sales data, and market trends to inform business decisions and optimize store performance.
  • Implement company-wide initiatives and goals, ensuring compliance with policies, procedures, and regulations.
  • Collaborate with the Director of Retail to develop and implement strategies to improve customer satisfaction, employee productivity, and store performance.
  • Manage inventory, including receiving, stocking, and rotating merchandise to ensure optimal sales and minimize waste.

Requirements:
  • 1+ years of experience in retail management, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and vendors.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing employee productivity.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed business decisions.
  • Bachelor's degree in Business Administration, Marketing, or a related field.

What We Offer:
  • A competitive salary starting at $50K per year.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health, dental, and vision benefits, PTO, and gear and event registrations.

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