Customer Experience Specialist

3 days ago

Washington, Washington, D.C., United States FASTSIGNS® of Washington, DC Full time

**Unlock Your Career Potential with FASTSIGNS® of Washington, DC**

We are a fast-growing company that offers our employees a great culture and outstanding growth and earnings potential. Our ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience.

Estimated Salary:$65,000 - $85,000 per year based on experience.

**Job Description:**

The Visual Communications Specialist will use their excellent customer service and sales skills to follow up with leads and close business. This role requires strong communication and consultative selling abilities, as well as the ability to work under pressure and meet sales targets.

Key Responsibilities:

  • Sell consultatively and make recommendations to prospects and clients using various products and Brand Standards
  • Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Follow up on new leads and referrals resulting from telephone, marketing, and email activity
  • Prepare estimates and establish/maintain estimate follow-up procedures
  • Communicate with customers on order status and changes in the production schedule
  • Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Maintain an attractive retail environment (clean, organized, and functional)
  • Help as needed with reports, close-out, invoices, and required paperwork
  • Identify and resolve customer satisfaction issues
  • Perform other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Requirements:

  • High school diploma or GED required
  • At least three years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills

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