Guest Service Agent

3 weeks ago


Chester, Virginia, United States Charter Senior Living Full time
Job Title: Guest Service Agent

We are seeking a highly motivated and customer-focused Guest Service Agent to join our Front Office team. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle cash and credit transactions, maintaining a high level of accuracy and attention to detail.
  • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required; 2-year or 4-year college degree in hospitality, communications, or a related field preferred.
  • Previous customer service experience in a hotel or related industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with cash handling.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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