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Digital Applications Support Engineer

2 months ago

Berkeley Heights, New Jersey, United States Veracity Full time
Job Title: Digital Apps SRE

At Veracity, we are seeking a highly skilled Digital Apps SRE to join our team. As a key member of our production support team, you will be responsible for providing hands-on support for our existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.

Key Responsibilities:
  • Provide 24x7 support of production Internet applications on a rotating basis.
  • Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.
  • Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.
  • Work with Change Management/ Release Managers to review proposed change events for production.
  • Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
  • Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).
  • Participate in internal and external audits, as required by management.
  • Work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework.
  • Escalate issues to the technology, operations, and/or vendor(s) where appropriate.
  • Ensure database/application controls and procedures remain compliant with Corporate IT risk.
  • Support Disaster Recovery tests and live recovery for all production environments.
Requirements:
  • Web Servers: Nginx or Apache configurations and reverse proxies.
  • Linux system administration - ability to manage and troubleshoot Linux systems and services, bash scripting.
  • JBoss or WildFly Administration experience.
  • Experience working with third-party vendors.
  • Ability to participate in On-Call rotation.
Desired:
  • Containerization technologies: Docker, Kubernetes.
  • Continuous Integration / Continuous Delivery tools: Azure DevOps, Jenkins.
  • Networking: solid understanding of routing and networking concepts.
  • Experience working in an Agile development environment.
  • Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow.
Education:

Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement.