IT Field Service Technician

3 weeks ago


Annapolis, Maryland, United States International Computer Sciences Inc Full time

Job Summary

International Computer Sciences Inc is seeking a highly motivated and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support for our clients, including installing and configuring IT equipment, performing software upgrades, and troubleshooting advanced desktop, server, network, and active directory related issues.

Key Responsibilities

  • Install and configure IT equipment, including end user desktops, laptops, servers, printers, and network equipment.
  • Perform software upgrades to desktops, laptops, tablets, and servers.
  • Troubleshoot and resolve advanced desktop, server, network, and active directory related issues.
  • Perform virus detection and removal.
  • Implement disaster recovery solutions.
  • Diagnose and resolve problems across Windows, Mac, iOS platforms, as well as their software, hardware, and service product lines.

Requirements

  • Minimum 3 years' experience as a Field Service Technician.
  • High School diploma required, bachelor's degree preferred.
  • Competent and professional written and verbal communication skills.
  • Knowledge of commonly used computer use concepts, practices, and procedures.
  • Excellent problem-solving skills.
  • Experience with support of network printers, scanners, copiers, and faxes.
  • Self-starter with exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience.
  • Ability to carry, lift, and move users' equipment and network equipment.
  • Strong customer service values.

Working Environment

Typical office environment. Physical Activities: Ability to lift 30 lbs., ability to operate a computer for extended periods. Ability to use ladders and basic power tools. Company car is provided.



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