IT Field Service Technician
2 days ago
We are seeking a highly motivated and experienced Field Service Technician to join our team at International Computer Sciences Inc. As a Field Service Technician, you will be responsible for providing technical support to our clients, ensuring they receive the best possible service.
Key Responsibilities
- Install, configure, and maintain IT equipment, including desktops, laptops, servers, printers, and network equipment.
- Perform software upgrades and troubleshoot advanced desktop, server, network, and active directory related issues.
- Diagnose and resolve problems across Windows, Mac, iOS platforms, and their software, hardware, and service product lines.
- Ensure proper documentation and use of the ticketing system.
- Assume complete ownership of customer issues until resolved.
- Protect organization's value by keeping information confidential.
Requirements
- Minimum 3 years experience as a Field Service Technician.
- High School diploma required, Bachelor's degree preferred.
- Competent and professional written and verbal communication skills.
- Knowledge of commonly used computer concepts, practices, and procedures.
- Excellent problem-solving skills.
- Experience with support of network printers, scanners, copiers, and faxes.
- Self-starter with exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience.
- Ability to carry, lift, and move users' equipment and network equipment.
- Strong customer service values.
Working Environment
Typical office environment. Physical Activities: Ability to lift 30 lbs., ability to operate a computer for extended periods. Ability to use ladders and basic power tools.
Company car is provided.
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