Diagnostic Technician

4 weeks ago


Annapolis, Maryland, United States MileOne Autogroup Full time

Job Summary:

The Centralized Diagnostic Technician plays a vital role in ensuring the service department maintains a consistently high level of customer satisfaction by ensuring repairs are performed correctly and efficiently by qualified automotive technicians.

Key Responsibilities:

  • Motivate and assist qualified automotive technicians in developing their skills.
  • Ensure compliance with federal, state, and local regulations that affect service operations.
  • Understand and ensure compliance with manufacturer warranty and policy procedures.
  • Assign repairs to technicians in an equal and fair manner.
  • Provide technical support for technicians when necessary.
  • Ensure repairs are charged out correctly and maintain high-quality service repairs.
  • Conduct periodic spot checks of completed jobs for thoroughness and quality.
  • Road test vehicles to quality-check work performed.
  • Maintain a safe work environment and monitor shop conditions.

Requirements:

  • 5+ years of experience as an automotive service technician.
  • Successful completion of MBUSA CDT program.
  • Strong technical problem-solving and customer service skills.
  • Demonstrated leadership skills.

MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment.



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