Patient Service Representative Primary Care Specialist

2 weeks ago


Chardon, Ohio, United States University Hospitals Full time
Job Summary

As a Patient Service Representative Primary Care Chardon, you will play a vital role in ensuring the smooth operation of our primary care department. Your primary responsibilities will include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. You will also be responsible for providing quality customer service to patients, physicians, and co-workers, maintaining professional interpersonal skills, and supporting department operations. Additionally, you will demonstrate leadership abilities by resolving issues, monitoring schedules, assisting staff/patients, and ensuring effective/efficient departmental workflow.

Key Responsibilities
  • Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement
  • Provide quality customer service to patients, physicians, and co-workers
  • Maintain professional interpersonal skills
  • Support department operations
  • Demonstrate leadership abilities by resolving issues, monitoring schedules, assisting staff/patients, and ensuring effective/efficient departmental workflow

Requirements
  • High School Equivalent / GED (Required)
  • 1+ years experience as PSR-1 (Required)
  • Customer service experience, preferably in the medical field (Required)
  • Typing skills - 30 wpm (Required proficiency)
  • Excellent verbal/communication skills (Required proficiency)
  • Detail oriented (Required proficiency)
  • Basic computer knowledge (Required proficiency)
  • ICD9 coding and medical terminology (Preferred proficiency)

Preferred Qualifications
  • Certified Healthcare Access Associate (CHAA)

Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

Travel Requirements
  • 10%


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