Patient Access Representative II Ophthalmology
4 weeks ago
University Hospitals is seeking a highly skilled and detail-oriented Patient Access Representative II Ophthalmology to join our team. As a Patient Access Representative II Ophthalmology, you will be responsible for providing exceptional patient service and administrative support to our ophthalmology department.
Key Responsibilities
- Interview and register patients in a face-to-face setting or on the telephone, ensuring accurate and timely completion of patient information.
- Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
- Prepare standard patient materials, including forms, labels, brochures, surveys, etc.
- Maintain confidential health records, process physician orders, and schedule patients.
- Identify and communicate the need for interpreter services.
- Provide patient education regarding third-party coverage and liabilities.
- Communicate possible payment options and personally connect patients to a financial counselor if needed.
- Collect, post, and balance co-pays, deductibles, and other patient payments.
- Perform a variety of additional support and backup functions within the department, and provide cross-coverage as needed.
- Help mentor new hires.
- Maintain expertise in PAS legal and compliance requirements; incorporate principles into workflows.
- Handle a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
- Recruit and train patients to access My UH Care Personal Health Record.
- Exceed achievement of productivity and quality standards.
- Be subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department.
Requirements
- High School Equivalent/GED (Required) and Associate's Degree or progress towards degree (Preferred) and Medical Terminology (Preferred)
- 2+ years experience in patient registration, scheduling, banking, office, or related medical field using computers (Required)
- Bachelor's degree accepted in lieu of 1 year of work experience.
Preferred Qualifications
- Basic knowledge of third-party payer and managed care insurance requirements (Required proficiency)
- Basic knowledge of medical terminology (Required proficiency)
- Demonstrated ability to use PCs (and toggle between multiple applications), Microsoft Office suite, and general office equipment (i.e. printers, scanner, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
- Experience using clinical computer system (Required proficiency)
- Detail-oriented and organized, with good analytical and problem-solving ability (Required proficiency)
- Notable client service, communication, and relationship-building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Strong written and verbal communication skills and excellent spelling (Required proficiency)
- Professional demeanor (Required proficiency)
Work Environment
This is a full-time position. The work environment is fast-paced and dynamic, with a focus on providing exceptional patient service and administrative support. The ideal candidate will be able to work effectively in a team environment, communicate effectively with patients and colleagues, and maintain a high level of productivity and quality standards.
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Chardon, Ohio, United States University Hospitals Full timePatient Access Representative II Job SummaryAs a Patient Access Representative II at University Hospitals, you will play a vital role in providing comprehensive administrative support to our world-renowned healthcare team. In this highly visible role, you will serve as the first point of contact for patients, exemplifying personal warmth, patient engagement,...
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