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Administrative Coordinator

2 months ago

Cincinnati, Ohio, United States Elevance Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Elevance Health. As an Administrative Assistant, you will play a critical role in ensuring the smooth operation of our healthcare facilities.

Key Responsibilities
  • Oversee patient check-in, registration, and checkout processes to ensure accuracy and efficiency.
  • Listen to and respond to patient and family member concerns, routing issues to appropriate personnel as needed.
  • Respond to patient questions and complaints, providing timely and effective resolutions.
  • Analyze daily administrative operations and utilization of resources to identify areas for improvement.
  • Assist with Medic user issues and ensure proper cash controls are in place.
Requirements
  • High school diploma or equivalent required; minimum of 1 year of lead/supervisory experience in a healthcare environment preferred.
  • Satisfactory completion of a Tuberculosis test is required for this position.
Preferred Skills
  • Bilingual (English/Spanish) preferred but not required.
  • 1+ years of medical front office experience preferred.
  • Prior authorization experience preferred.
  • Inbound call experience preferred.
  • Customer service experience in a medical or professional setting preferred.
  • Ability to float to multiple locations for coverage highly preferred.
Work Environment

Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.