Customer Service Ambassador

7 days ago


Honolulu, Hawaii, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a highly skilled Customer Service Representative to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.

About the Role

This role requires 80% of the time spent quoting benefits, eligibility, and claim status accurately and timely to all callers. The remaining 20% will be dedicated to documenting calls in member notes, returning voicemails, emails, and written inquiries.

Key Responsibilities
  • Respond promptly to client needs and solicit feedback to improve service
  • Manage difficult or emotional client situations while maintaining a courteous and professional demeanor
  • Convey a positive image of the company by resolving issues and offering assistance
  • Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution
Requirements
  • Excellent customer service skills with the ability to work independently and as part of a team
  • Strong data entry skills with attention to detail
  • Ability to work under pressure and maintain a positive attitude
  • Bilingual skills are a plus
Benefits

We offer a competitive salary of $55,000 per year, which includes a base salary of $45,000 and an additional $10,000 bonus based on performance.

About TEKsystems

TEKsystems is a leading provider of technology services and solutions. We partner with clients to drive change and transformation through innovative solutions and expert guidance.



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