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Restaurant Operations Manager

2 months ago

West Covina, California, United States FF Corp Full time
Job Description

Job Summary:

The General Manager is responsible for the overall success of the restaurant, ensuring that all activities are consistent with and supportive of the restaurant's business plan.

Key Responsibilities:

  • Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
  • Responds positively and quickly to Guest concerns.
  • Hires high-quality people who demonstrate and ensure consistent Guest satisfaction.
  • Ensures all employees are trained and empowered to deliver total Guest satisfaction.
  • Evaluates each employee's ability to maintain high levels of Guest satisfaction.
  • Continuously improves the skills, knowledge, and morale of all employees.
  • Trains, coaches, and provides regular performance feedback (positive and corrective).
  • Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
  • Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning, and local restaurant marketing) for the restaurant.
  • Utilizes labor effectively to meet budget.
  • Responsible for financial results.
  • Executes company-wide marketing programs.
  • Enforces all labor laws (federal, state, and local).
  • Upholds company food safety, food handling, and sanitation requirements, to ensure the health and safety of our Guests and employees.
  • Is completely focused on and driven by the Guest.
  • Is of high personal integrity and treats all employees with honesty, respect, and dignity.
  • Is performance-oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance, and is intolerant of poor performance.

Requirements:

  • Basic knowledge of computers.
  • Financial/analytical aptitude, including planning, budgeting, scheduling, and P&L management.
  • Organizational, planning, and time management.
  • Team building skills.
  • Problem-solving skills.
  • Good verbal and written communication skills.
  • Physical Abilities:
    • Work long hours.
    • Stand for long periods of time.
    • Work around heat.
    • Work around others in close quarters.
    • Move throughout the restaurant and observe restaurant operations and employee work performance.
    • Able to lift 50 – 75 pounds comfortably.
    • Work with various cleaning products.

Education:

High school diploma or equivalent. Experience 3 – 5 years in a management position (preferably restaurant experience).

Benefits:

  • Competitive Pay.
  • Advancement Opportunities.
  • Meal Discounts.
  • Paid Training Program.
  • Health Benefits (Medical, Dental, Vision).
  • CalSavers Retirement Savings Program.