Administrative Solutions Coordinator

3 days ago

Clearwater, United States Insurance Administrative Solutions Full time
About Insurance Administrative Solutions

At Insurance Administrative Solutions, we are dedicated to providing exceptional administrative services to the insurance industry. We strive to optimize workload, bolster industry expertise, and leverage emerging technologies to deliver quality results. Our collaborative team environment offers each employee a place to excel.

Job Summary:

Provide prompt, courteous customer service that meets or exceeds service standards. Utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes, and written correspondence.

Primary Responsibilities:
  • Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/applicants/insured about the status of an application/policy or any other question they may have.
  • Place outgoing calls to provide or obtain information.
  • Document all calls while in progress using our on-line call documentation program.
  • Transfer or refer misdirected calls to the appropriate individual, department, or offices outside the company using approved transfer and referral techniques.
  • Understand and utilize all resources available to accomplish assigned tasks.
  • Process customer requests using internal and client-mandated procedures.
  • Produce correspondence to customers using approved letters. Fully document policy files or image systems with all related material to leave a clear and concise audit trail.
  • Efficiently process the "Fast Five" (Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards).
  • Communicate openly with Supervisors and other team members to ensure accurate responses and avoid duplication of efforts.
  • Arrive at work and return from breaks and lunch as scheduled. Punctuality and dependability are imperative due to the nature of the job function.
  • Must be willing and able to work overtime as needed.
Salary:$45,000 - $55,000 per year based on experience and qualifications.

Benefits:
  • A competitive compensation package including benefits that make work more enjoyable and give you and your family peace of mind.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
Schedule:Monday to Friday, 37-hour work week.

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