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Customer Service Representative

2 months ago

Carson City, Nevada, United States CVS Health Full time
Job Summary

We are seeking a highly skilled and compassionate Spanish bilingual Customer Service Representative to join our team at CVS Health. As a key member of our Medicare Customer Service group, you will be responsible for providing exceptional service to our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.

Key Responsibilities
  • Answer inquiries from Medicare beneficiaries in a compassionate and empathetic manner
  • Utilize effective verbal and written communication skills to resolve complex issues
  • Participate in ongoing training and engage in self-development to enhance skills and knowledge
  • Work independently and collaboratively with team members to create a remarkable member experience
  • Navigate multiple systems efficiently to resolve issues and provide solutions
Requirements
  • Spanish bilingual proficiency
  • 1-2 years of customer service experience
  • 1-2 years of health insurance experience
  • High School Diploma
What We Offer

At CVS Health, we are committed to providing a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. Additionally, our employees enjoy paid time off, paid holidays, and a CVS store discount.

We are an equal opportunity and affirmative action employer, and we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.