Customer Service Representative
4 weeks ago
About the Role:
The Customer Service Representative at CVS Health is a customer-focused position that requires a strong commitment to delivering exceptional service to our members, providers, and hospitals. As a key member of our team, you will be responsible for providing information and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to members, providers, and hospitals via phone, email, or in-person
- Answer questions and resolve issues related to healthcare plans, products, and services
- Use knowledge of plans, products, procedures, and systems to provide accurate information and resolve issues
- Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
- Meet or exceed performance metrics and quality standards
Requirements:
- High School Diploma or equivalent required
- 1+ year of customer service experience in a production environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Empathy towards customers' needs and concerns
What We Offer:
- Competitive pay and benefits package
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- Recognition and rewards for outstanding performance
Why CVS Health?
At CVS Health, we are committed to delivering exceptional customer service and improving the lives of our members, providers, and hospitals. We believe in the importance of empathy, compassion, and understanding in every interaction. If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this role.
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