Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Professional to join our team at Salsbury Industries. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and complete information to customers
- Document and update customer records
- Process orders and quotes
- Develop and maintain product knowledge
- Follow company communication procedures and policies
Requirements:
- 3+ years of experience in customer service
- Excellent verbal and written communication skills
- Team player with a positive attitude
- Excellent attention to detail
- Great organization skills with the ability to multi-task
- Proficient in Microsoft Office (Outlook and Word)
- High school diploma; further education a plus
Benefits:
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Paid sick time
- Paid vacation time
- Paid holidays
- A dynamic and challenging work environment with opportunities for growth
- Competitive salary
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