Logistics Operations and Customer Service Representative
13 hours ago
We are seeking a skilled Logistics Operations and Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries efficiently.
Key Responsibilities:
Handle all freight forwarder and logistics shipments
Utilize computerized systems to provide customer support and information
Handle inbound and outbound calls professionally
Assist customers with service and rate inquiries and issues
Perform data entry accurately and efficiently
Communicate effectively with customers to ensure satisfaction
Requirements:
University degree
Proven shipping and logistics experience in an operations and customer service role
Excellent communication skills, both verbal and written, in English and Chinese languages
Bilingual proficiency in English and Chinese is a must
About Us:
GCL Logistics Inc. is a leading freight forwarder and logistics company with a network in China and Southeast Asia. We offer career training and development planning to our employees, making their careers valuable and beneficial.
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