Customer Service Representative
2 days ago
The Customer Service Representative will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and concerns.
Key Responsibilities:
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Provide accurate and informative responses to customer inquiries
- Assess customer needs and provide solutions to resolve issues
- Record, organize, and file customer interactions and account changes
- Meet and exceed personal and team target goals
Requirements:
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication and interpersonal skills
- Basic computer skills and experience
- Able to multitask and prioritize tasks effectively
- Ability to listen actively and provide solutions to customer concerns
Benefits:
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
MUST RESIDE IN CALIFORNIA
Path Arc offers a dynamic and supportive work environment that values customer satisfaction and employee growth.
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