Customer Care Advocate

2 weeks ago


San Antonio, Texas, United States UnitedHealth Group Full time

Position Overview:
As a Customer Care Advocate, you will play a crucial role in addressing and resolving customer inquiries effectively during the initial contact. Your primary responsibility will be to understand the nature of the customer's request and provide the necessary support in areas such as:

  • Benefits: Clarifying the various options available to customers.
  • Eligibility: Assisting customers in understanding their eligibility for services.
  • Claims: Guiding customers through the claims process.
  • Financial Spending Accounts: Offering insights into account management.
  • Correspondence: Managing communication effectively.

This role requires a strong commitment to customer satisfaction and the ability to navigate complex inquiries with ease. Join us in making a difference in the lives of our customers.



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