Patient Services Representative

5 days ago


Allison Park, Pennsylvania, United States UPMC Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at UPMC. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive exceptional care and service. Your primary responsibility will be to provide a warm and welcoming experience for patients and their families, while also ensuring that all administrative tasks are completed efficiently and effectively.

Key Responsibilities
  • Welcome patients and their families, providing clear and understandable instructions and answering any questions they may have.
  • Assist patients with scheduling appointments, collecting copayments, and updating demographic and insurance information.
  • Provide education on financial responsibility and connect patients to advocacy resources as needed.
  • Obtain signatures for consent to treatment and financial responsibility, following HIPAA rules and regulations.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute and triage phone calls to other areas and/or clinical providers.
  • Schedule follow-up appointments within the practice at checkout.
Requirements
  • High school diploma or equivalent required.
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.
Licensure, Certifications, and Clearances
  • Act 31 Child Abuse Reporting with renewal.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.


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