Customer Service Representative I

5 days ago


Meriden, Connecticut, United States Planet Home Lending Full time

Job Summary

The primary purpose of this role is to provide exceptional customer service to borrowers by resolving their inquiries and concerns regarding their mortgage loans. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering high-quality service.

Key Responsibilities

  • Respond to borrower inquiries via phone, ensuring timely and effective resolution of issues.
  • Research and resolve customer complaints, updating the servicing system with relevant notes and comments.
  • Prioritize tasks to meet business needs, completing assigned outbound calls as needed.
  • Ensure customer satisfaction by completing follow-up tasks and maintaining accurate records.

Requirements

  • High school diploma or equivalent required.
  • General call center experience preferred.
  • Experience with loan servicing a plus.

Benefits

Our comprehensive benefits package includes medical, dental, and vision insurance, as well as short-term and long-term disability insurance, basic life insurance, and a 401(k) plan. We also offer 10 employer-paid holidays and supplemental benefits, including life insurance, critical illness, and accident plans.

Work Environment

This role is typically performed in a standard office environment, requiring the ability to work in a fast-paced setting and multitask effectively. The physical demands of this position include standing, walking, sitting, and using arms, hands, and fingers to reach, handle, or touch.



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