Member Services Representative-Meriden

3 days ago


Meriden, Connecticut, United States MERIDEN NEW BRITAIN BERLIN YOUNG MENS Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at the Meriden YMCA. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Provide excellent service and a welcoming environment to all members, guests, and program participants.
  • Communicate effectively and courteously in all interactions.
  • Greet each person who enters the reception area with a friendly verbal greeting and a smile.
  • Answer and refer all incoming calls in a courteous manner.
  • Perform various clerical duties, including signing up new members, enrolling members in programs, and maintaining accurate records.
  • Sell memberships and promote our programs and events.
  • Build relationships with members and help them connect with one another and with our organization.
  • Handle and resolve membership concerns and inform your supervisor of any problems or concerns.
Requirements
  • Bachelor's degree in a related field or equivalent.
  • One to two years of related experience preferred.
  • Ability to relate effectively to diverse groups of people.
  • Ability to work a flexible schedule, including evenings, weekends, and on-call assignments.
Working Environment

The physical demands of this position require sufficient strength, agility, and mobility to perform the essential functions of the job.



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