Server Representative

4 days ago


El Paso, Texas, United States Shack Wings & Brews Full time
Job Description

**About Us**

The Shack Wings & Brews is a locally owned business that takes pride in providing exceptional dining experiences to our customers. We are committed to serving the best wings in town, along with our delicious made-from-scratch menu items, in a welcoming and friendly atmosphere.

Job Summary:

We are seeking a skilled Server Representative to join our team. As a Server Representative, you will be responsible for providing friendly, responsive service to create an exceptional dining experience for our guests. You will be required to promote our products in a positive and entertaining manner, attend to the details and presentation of each order, and prepare and maintain ingredients by following recipes.

Responsibilities:

  • **Promote Our Products:**
  • Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
  • Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy.
  • **Provide Excellent Service:**
  • Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Write guests' food orders on order slips, memorize orders, or enter orders into the POS System for transmittal to kitchen staff.
  • Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
  • **Maintain a Clean and Organized Environment:**
  • Remove dishes and glasses from tables or counters as needed.
  • Clean tables or counters after guests have finished dining.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • **Teamwork and Communication:**
  • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
  • Fulfill responsibilities as needed to ensure guest service standards and efficient operations.
  • Attend all scheduled employee meetings and offer suggestions for improvement.

Qualifications:

To be considered for this role, you must be at least 18 years old, have obtained TABC Certification, and Food Handlers certification. You must also be able to work nights, weekends, and holidays.


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