General Manager
4 weeks ago
The General Manager position is responsible for effectively managing all areas of operations for their venue including profitability and sales growth by providing leadership, support, coaching and development to all team members in the venue. The General Manager acts as a brand representative by reinforcing the company goals, visions and mission statement at all times while ensuring Alamo Drafthouse Cinema’s standards of quality and service are accomplished.
Additionally, the General Manager is responsible for keeping the leadership team promptly and fully informed of all significant matters (i.e. issues, challenges, unusual matters and anything that could better overall operations/financials/guest experience) and takes prompt corrective action when necessary or suggests alternative courses of action. They are also responsible for creating/maintaining a favorable working relationship with all company staff members to foster and promote a cooperative and harmonious working climate, which is conducive to maximum staff morale, productivity and efficiencies.
- Manages entire operations of venue, which includes daily decision-making, flexibility, staff support, guest interaction, scheduling, kitchen operations, P&L, cost controls/management, inventory regulation, building sales, community involvement, all safety and security standards including food handling requirements, profitability expectations and effective planning while upholding standards, product quality and cleanliness.
- Has the ability to multi-task and adapt to changing priorities.
- Uses good judgment and effective decision-making.
- Provides effective coaching and delegation to management team with timely follow up.
- Maintains staffing at standard labor ratios and ensures the venue is properly staffed to par, at all times. Plans accordingly and proactively hires to seasonal pars.
- Coaches staff and managers according to operational and procedural needs, maintaining high standards and following up on specific direction provided.
- Conducts and collaborates timely Performance Reviews with hourly and management staff.
- Ensures on-going staff development, including cross training and advanced positions as performance is recognized.
- Rewards / reinforces key accomplishments for all positions and expects all leaders to do the same.
- Actively engages with the guests during every shift and expects the same from all managers/shift managers.
- Expects and leads strong communication with all areas of the venue (management, trainers, tickets, runners, servers, bar, kitchen, etc.) including periodic manager meetings and daily shift meetings.
- Completes and posts manager schedules in a timely fashion and expects the same from all schedule writers.
- Sets the expected ambiance (lighting/sound/temperature levels/presentation) and coaches all team members to hold that standard at all times.
- Expects manager presence on the floor during operations and away from the office.
- Utilizes guest feedback reporting to coach and develop staff members and managers.
- Conducts staff meetings when necessary, shift meetings every day and keeps staff informed on new developments and upcoming events.
- Conducts frequent/periodic/scheduled manager meetings to recap results, review current focuses and to set goals for the upcoming week/s.
- Ensures all staff members and managers adhere to the Company’s uniform standards.
- Ensuring accuracy and timeliness on the weekly payroll process.
- Ensures a safe working and guest experience environment to reduce the risk of incident, injury and food handling related issues.
- Ensures proper security procedures are in place to protect managers, staff members, guests and company assets.
- Follows and coaches others on the company standard interviewing and hiring procedures.
QUALIFICATIONS:
- Two (2) years minimum as a high-volume venue Manager with extensive knowledge of total operations. Previous theater management is beneficial.
- ServSafe Certification, local Heath Cards (as required) and TABC Certification are required.
- Proven leadership and motivational skills.
- Displays a professional appearance and is a positive role model within the restaurant and Home Office.
- Strong verbal and written communication skills.
QUALIFICATIONS CONTINUED:
- Excellence guest relation skills.
- High guest satisfaction expectations and focus.
- Resourceful problem-solving skills.
- Self-motivated, driven and multitasking.
- Holds self and others accountable to consistently maintain high performance standards.
- Expected work week of 50 hours minimum; higher volume seasons and heavier work weeks are expected.
- Basic computer knowledge (Microsoft Office) and office skills required.
WORKING CONDITIONS; Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs.
HAZARDS: Only those present in a normal theater venue setting; no known significant hazards
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