Shift Manager
1 month ago
JOB DESCRIPTION:
The Shift Manager position is an integral part of the management team and is responsible for planning and organization as well as providing leadership to our staff members. Key responsibilities include staff development and retention, cost adherence, building sales, financial results, excellent guest service and a positive “can do” attitude. The Shift Manager is a brand representative for the Alamo Drafthouse Cinemas and is responsible for upholding the company goals, visions and mission statement at all times while ensuring our standards of quality and service to the staff and patrons.
REPORTS TO: General Manager
LOCATION: Alamo Drafthouse East El Paso
SALARY / GRADE LEVEL: Hourly / Non-Exempt
DUTIES / RESPONSIBILITIES:
- Manages operations of the venue, which includes daily decision-making, flexibility, staff support, guest interaction, scheduling, and effective planning while upholding standards, product quality, and cleanliness.
- Actively listens to server/guest interaction and effectively directs and develops the staff.
- Maintains staffing at standard labor ratios and ensures the venue is properly staffed to par, at all times. Plans accordingly and proactively hires to seasonal pars.
- Efficiently schedules staff utilizing labor management tools. Posts and communicates schedules on time.
- Actively engages with the guests during every shift and expects the same from all managers/shift managers.
- Conducts and collaborates timely Performance Reviews with hourly staff.
- Ensures ongoing staff development, including cross-training and advanced positions as performance is recognized.
- Expects and leads strong communication with all areas of the venue (management, trainers, tickets, runners, servers, bar, kitchen, etc.) including daily shift meetings with all staff members.
- Maintains an upbeat presence on the floor during operations and away from the office.
- Maintains the expected ambiance (lighting/sound/temperature levels/presentation) and coaches all staff members to hold that standard at all times.
- Conducts staff meetings when necessary, shift meetings every day, and keeps staff informed on new developments and upcoming events.
- Ensures all staff members adhere to the Company’s uniform standards.
- Ensures a safe working and guest experience environment to reduce the risk of incident, injury, and food handling-related issues.
- Ensures proper security procedures are in place to protect staff members, guests, and company assets.
- Follows the company standard interviewing and hiring procedures.
- Controls the inventory process by managing ordering/receiving and invoice accuracy.
- Accurately performs staff checkouts, following company expectations and proper/safe money handling. All payments are accounted for (cash and credit vouchers), all comps are verified and staff has been properly developed on tip declaration.
- Ensures proper cash handling procedures are followed, including preparing and balancing cash drawers, completing End of Day Reports, and cash drops.
MINIMUM QUALIFICATIONS:
- High School Diploma/GED or equivalent combination of education and experience
- One (1) year minimum of high-volume venue/ restaurant experience
- ServSafe Certification, local Health Cards (as required), and TABC Certification are required
- Must be positive, fun, coachable and open-minded
- Strong verbal and written communication skills
- Excellent guest relation skills with a focus on meeting high guest satisfaction expectations
- Resourceful problem-solving skills
- Consistently maintain high performance standards
- Expected work week of 30- 40 hours; higher volume seasons and heavier work weeks are expected
- Basic computer knowledge (Microsoft Office) and office skills required
WORKING CONDITIONS:
- Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing, and some lifting up to 50 lbs.
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