Care Coordinator Associate
1 month ago
The Care Coordination Associate plays a vital role in ensuring seamless medical transportation services. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Answer and handle incoming phone calls and emails in a timely manner
- Confirm eligibility and determine transportation requirements
- Utilize scheduling software to manage recurring, short notice, and future trip scheduling
- Troubleshoot and problem-solve transportation issues with healthcare facilities and health plan personnel
- High School Diploma or equivalent required
- Minimum 1 year of experience in a Dispatch/Communications Center, preferred
- Phone correspondence and customer service experience, preferred
- Prior dispatch/routing experience, preferred
- Effective oral, written, and interpersonal communication skills
- Excellent organizational skills with attention to detail
- Critical thinking/problem-solving skills
- Ability to manage and provide follow-up on projects/tasks, set priorities
- Proficient in Microsoft applications (Word, Excel, and Outlook)
- Ability to multi-task with minimal supervision
- Ability to learn and understand various computer programs
- Excellent customer service skills
- Collaborative/Teamwork orientation
- Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management
Global Medical Response Inc is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond.
We are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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