Care Coordinator Associate

1 month ago


Tampa, Florida, United States Global Medical Response Inc Full time
Job Summary

The Care Coordination Associate plays a vital role in ensuring seamless medical transportation services. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Answer and handle incoming phone calls and emails in a timely manner
  • Confirm eligibility and determine transportation requirements
  • Utilize scheduling software to manage recurring, short notice, and future trip scheduling
  • Troubleshoot and problem-solve transportation issues with healthcare facilities and health plan personnel
Requirements
  • High School Diploma or equivalent required
  • Minimum 1 year of experience in a Dispatch/Communications Center, preferred
  • Phone correspondence and customer service experience, preferred
  • Prior dispatch/routing experience, preferred
Skills
  • Effective oral, written, and interpersonal communication skills
  • Excellent organizational skills with attention to detail
  • Critical thinking/problem-solving skills
  • Ability to manage and provide follow-up on projects/tasks, set priorities
  • Proficient in Microsoft applications (Word, Excel, and Outlook)
  • Ability to multi-task with minimal supervision
  • Ability to learn and understand various computer programs
  • Excellent customer service skills
  • Collaborative/Teamwork orientation
  • Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management
About Global Medical Response Inc

Global Medical Response Inc is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond.

We are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.



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