Care Coordinator

1 month ago


Tampa, Florida, United States Access2Care Full time
Job Summary

The Care Coordination Associate is responsible for providing exceptional customer service to internal and external sources, responding to inquiries in a timely and professional manner. This role requires strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Answer and handle incoming phone calls and emails
  • Confirm eligibility and determine transportation requirements
  • Utilize scheduling software to manage recurring and short-notice trips
  • Troubleshoot and problem-solve transportation issues with healthcare facilities and health plan personnel
Requirements
  • 1 year of experience in a Dispatch/Communications Center, preferred
  • Phone correspondence and customer service experience, preferred
  • Prior dispatch/routing experience, preferred
  • High School Diploma or equivalent (GED), required
  • Minimum six (6) consecutive months work experience within the last 4 years, required
Skills
  • Effective oral, written, and interpersonal communication skills
  • Excellent organizational skills with attention to detail
  • Critical thinking/problem-solving skills
  • Ability to manage and provide follow-up on projects/tasks, set priorities
  • Proficient in Microsoft applications (Word, Excel, and Outlook)
  • Ability to multi-task with minimal supervision
  • Ability to learn and understand various computer programs
  • Excellent customer service skills
  • Collaborative/Teamwork orientation
  • Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts
  • Knowledge of medical terminology and services preferred
  • Healthcare industry experience is preferred
  • Must type 30 wpm
  • Multilingual capabilities a plus


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