Care Coordinator
1 month ago
The Care Coordination Associate is responsible for providing exceptional customer service to internal and external sources, responding to inquiries in a timely and professional manner. This role requires strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
Key Responsibilities- Answer and handle incoming phone calls and emails
- Confirm eligibility and determine transportation requirements
- Utilize scheduling software to manage recurring and short-notice trips
- Troubleshoot and problem-solve transportation issues with healthcare facilities and health plan personnel
- 1 year of experience in a Dispatch/Communications Center, preferred
- Phone correspondence and customer service experience, preferred
- Prior dispatch/routing experience, preferred
- High School Diploma or equivalent (GED), required
- Minimum six (6) consecutive months work experience within the last 4 years, required
- Effective oral, written, and interpersonal communication skills
- Excellent organizational skills with attention to detail
- Critical thinking/problem-solving skills
- Ability to manage and provide follow-up on projects/tasks, set priorities
- Proficient in Microsoft applications (Word, Excel, and Outlook)
- Ability to multi-task with minimal supervision
- Ability to learn and understand various computer programs
- Excellent customer service skills
- Collaborative/Teamwork orientation
- Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts
- Knowledge of medical terminology and services preferred
- Healthcare industry experience is preferred
- Must type 30 wpm
- Multilingual capabilities a plus
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