Care Coordinator Specialist

15 hours ago


Tampa, Florida, United States Access2Care Full time
Job Summary

We are seeking a highly skilled Care Coordination Associate to join our team at Access2Care. As a key member of our team, you will be responsible for answering incoming calls and emails, confirming eligibility, and determining transportation requirements.

Key Responsibilities
  • Answer and handle incoming phone calls and other communication in a timely manner.
  • Confirm eligibility and determine transportation requirements.
  • Utilize scheduling software to manage recurring, short notice, and future trip scheduling.
  • Troubleshoot and problem solve transportation issues with healthcare facilities and health plan personnel.
Requirements
  • Minimum 1 year of experience within a Dispatch/Communications Center, preferred.
  • Phone correspondence and customer service experience, preferred.
  • Prior dispatch/routing experience, preferred.
  • High School Diploma or equivalent (GED), required.
  • Minimum six (6) consecutive months work experience within the last 4 years, required.
Skills
  • Effective oral, written and interpersonal communication skills.
  • Excellent organizational skills with attention to detail.
  • Critical thinking/problem solving skills.
  • Ability to manage and provide follow-up on projects/tasks, set priorities.
  • Proficient in Microsoft applications (Word, Excel, and Outlook).
  • Ability to multi-task with minimal supervision.
  • Ability to learn and understand various computer programs.
  • Excellent customer service skills.
  • Collaborative/Teamwork orientation.
  • Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts.
  • Knowledge of medical terminology and services preferred.
  • Healthcare industry experience is preferred.
  • Must type 30 wpm.
  • Multilingual capabilities a plus.
Equal Opportunity Employer

Access2Care and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.


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