District Manager
2 weeks ago
UDR, Inc. is seeking a highly skilled District Manager to oversee the operations of our Silicon Valley/San Jose asset portfolio (6 communities). As a key member of our team, you will be responsible for ensuring the optimum operational and financial performance of the communities, including personnel, collections, resident services, maintenance, revenue enhancing, and other capital improvements, contracted services, administration, reporting, and safety and compliance.
Key Responsibilities:- Identify opportunities to increase controllable net operating income by implementing programs designed to achieve the district's financial, operating, and resident services goals and to promote the long-term financial growth of the assets.
- Gather and interpret current market and economic information that impacts the communities and implement short and long-range marketing to achieve the communities' occupancy goals.
- Monitor policies and procedures appropriate to the day-to-day operations of the communities.
- Meet and support key community/district objectives, in order to meet or exceed organizational expectation.
- Resolve customer service issues that escalate from the communities.
- Promote activities that demonstrate quality service to residents, consistent with the organization's philosophy and work with communities to implement on-going resident retention programs to minimize turnover and promote resident satisfaction.
- Conduct weekly routine site inspections to ensure that the physical aspects of the communities are within the company standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, cleanliness, and general appearance.
- Manage quality control to meet company expectations. Work with the Community Directors and/or Resident Service Managers to meet established expectations for curb appeal and market ready homes.
- Produce administrative, accounting, and other reports as needed and required.
- Develop and maintain emergency action procedures for the properties.
- Hire and train new staff and develop staff to maximize potential.
- Supervise direct reporting staff in accordance with overall company policy.
- Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
- Approve time records and requests for time off.
- Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
- Manage and oversee communities and staffing and when needed due to management leave of absence, job vacancy, etc., fill-in as necessary. Schedule office staff to ensure maximum coverage as determined by staffing model and individual property needs.
- Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
- Comply with all Company policies and procedures related to employment.
- Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
- Perform other duties or projects as assigned or as necessary.
We are seeking a highly skilled and experienced professional with a strong background in residential property management, operations, and leadership. The ideal candidate will have:
- Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
- Minimum of four to six years' supervisory experience, preferably in residential properties, rental operations, or related business operations required.
- Minimum of four to six years' experience in a strategic planning, financial analysis, business development role, or operational management preferably within the real estate industry.
- OneSite or other site operating system experience is required.
- Must have and maintain a valid driver's license unless otherwise noted.
The salary range for this position is $130,000 - $150,000 + Annualized Bonus based on asset performance.
UDR is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
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