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Director of Operations

2 months ago


New York, New York, United States Influential Full time
Job Title: Director, Operations

We are seeking a highly skilled Director, Operations to lead project management and operational infrastructure initiatives for our clients in the influencer marketing space.

About the Role

The successful candidate will partner closely with our Client Solutions, Finance, Data Governance, and other operational teams to ensure our organization is set up for success. As a key member of our Business Operations team, you will develop and lead forward-looking plans to drive growth and support business scale.

Key Responsibilities
  • Project manage strategic business-wide initiatives, including directing operational activities, workflow development, and resource management as necessary.
  • Review and refine our project management platform, including template development, integrations, and daily maintenance.
  • Interface directly with key senior stakeholders and critical client contacts.
  • Own all systems management and data integrity, acting as the lead point person across all business operations activities.
  • Oversee Salesforce, responsible for the accuracy and timeliness of data input, financial workflows, and supporting integrations.
  • Work closely with Data Governance to ensure compliance and audit-readiness, regularly monitoring and managing data from multiple sources, overseeing data integrity and supporting workflows across all operational systems.
  • Implement, evangelize, and enforce business procedures and operational workflows, building new and evolving processes to improve outcomes and support scale.
  • Utilize quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
  • Work cross-functionally across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
  • Establish and manage cadence for business reporting, creating and manipulating data, analyzing critical business metrics to help the organization manage performance.
  • Lead and assist with special projects as necessary.
Requirements
  • 8+ years of demonstrated experience in business operations, resource management, and/or project management.
  • Expert skills in Salesforce and.
  • Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
  • Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
  • Significant experience working cross-functionally with legal and accounting teams with an understanding of broader business impact.
  • Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
  • Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
  • A keen attention to detail with inherent motivation toward continuous improvement.
What We Offer
  • Competitive compensation.
  • Flexible time off with inclusive holiday benefits.
  • Comprehensive medical, dental, and vision insurance for employees.
  • Fully vested 401(k) matching.
  • An awesome collaborative work culture, a diverse team, and more.

We are an equal opportunity employer and welcome applications from diverse candidates.