Fulfillment Operations Team Leader

4 weeks ago


Tulsa, Oklahoma, United States Target Full time
About the Role

As a Fulfillment Operations Team Leader at Target, you will play a crucial role in ensuring the efficient and accurate processing of guest orders. You will lead a team of hourly team members, providing guidance and support to help them meet their goals and deliver exceptional guest service.

Key Responsibilities

* Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
* Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
* Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL
* Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards
* Review all fulfillment reporting to identify gaps and develop a plan to resolve
* With direction from your ETL, create intra-day workload optimization plans for your team
* Be an expert of operations, accuracy, process and efficiency
* Enable efficient delivery to our guests by leading pickup and ship from store workload
* Evaluate and recommend candidates for open positions and develop a guest-centric team
* With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
* Support your ETL in leading team onboarding and learning
* Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL
* Close knowledge and skill gaps through training and experiences
* Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)
* Ensure supplies are ordered timely and stocked
* If applicable, as a key carrier, follow all safe and secure training and processes
* Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
* Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
* Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.

Requirements

* High school diploma or equivalent
* Must be at least 18 years of age or older
* Previous retail experience preferred, but not required
* Lead and hold others accountable
* Learn and adapt to current technology needs
* Work independently and as part of a team
* Manage workload and prioritize tasks independently
* Welcoming and helpful attitude
* Effective communication skills

About Target

Target is an iconic brand and one of America's leading retailers. We are committed to delivering exceptional guest service and creating a positive shopping experience for our guests. As a Fulfillment Operations Team Leader, you will be part of a dynamic team that is dedicated to making a difference in the lives of our guests and our communities.

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