Print and Mail Service Representative
1 week ago
About Xerox
Xerox is a leading provider of document management and print solutions. We are committed to helping our customers work better and more efficiently.
Job Summary:
The Print and Mail Service Representative will be responsible for providing exceptional customer service and support for our print and mail operations. This includes operating print and mail equipment, handling high-volume mail sorting and delivery, and maintaining accurate reporting logs.
Key Responsibilities:
- Operate print and mail equipment, including folding and inserting machines.
- Handle high-volume mail sorting and delivery.
- Maintain accurate reporting logs and information for billing.
- Provide excellent customer service and support.
- Point of contact for receiving, reviewing, and electronically logging customer jobs.
- Apply asset tags to office equipment and update database.
- Clean and maintain office equipment as needed.
- Distribute supplies as required.
- Perform operator maintenance on equipment.
Requirements:
- Minimum of one year experience in a customer service role.
- Basic technical troubleshooting skills and adaptability to learn print production equipment.
- Functional knowledge of a PC, including Microsoft Office and web browsing.
- Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
- High School Diploma or equivalent.
Benefits:
- Full medical, dental, and vision benefits.
- Wellness credits and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
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