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Customer Support Specialist
2 months ago
Abbott stands as a prominent leader in the global healthcare sector, dedicated to enhancing the quality of life for individuals at every stage. Our extensive range of transformative technologies encompasses various healthcare domains, including diagnostics, medical devices, nutritionals, and branded generic medicines. With a workforce of 114,000 professionals, we serve communities in over 160 countries.
**_Service Excellence Representative_**
**About Abbott**
At Abbott, you have the opportunity to engage in meaningful work, develop your skills, and nurture your well-being and that of your family. You will also benefit from:
- Career advancement within a global organization that supports your professional aspirations.
- Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
- A robust retirement savings plan featuring significant employer contributions.
- Tuition reimbursement, the Freedom 2 Save student debt initiative, and the FreeU education benefit, providing an accessible route to earning a bachelor's degree.
- A company recognized globally as a top employer, celebrated for its workplace culture and diversity.
**Position Overview**
Our team is currently seeking a **Client Engagement Associate**. The Client Services Team is vital in shaping Abbott Rapid Diagnostics' reputation among customers, vendors, and business partners. We prioritize hiring Client Services Representatives who are dedicated to providing knowledgeable, responsive, and courteous service to every caller. This role involves managing inbound customer service inquiries and supply order requests, as well as addressing customer emails.
**Key Responsibilities**
- Exhibit a strong commitment to delivering exceptional customer service through effective verbal and written communication.
- Handle incoming calls, research inquiries, and document all customer interactions accurately.
- Adapt to various systems and platforms while managing multiple tasks throughout the workday.
- Support a customer service culture that aims for complete customer satisfaction.
- Demonstrate proficiency in using various computer systems.
- Maintain a positive and helpful demeanor.
- Exhibit punctuality and reliable attendance.
- Show initiative and attention to detail in all tasks.
- Work flexible hours, with shifts spanning from morning to evening.
**Qualifications**
**Required:**
- High school diploma or GED.
- Strong verbal and written communication abilities.
- Effective problem-solving skills.
- Self-motivated and capable of working independently.
**Preferred:**
- Over three years of experience in customer service.
- A four-year degree from an accredited institution is highly preferred.
- Experience in a call center environment is strongly preferred.
- Background in a metrics-driven setting.
Abbott is an Equal Opportunity Employer, committed to fostering diversity within our workforce. We provide reasonable accommodations to qualified individuals with disabilities.
