Financial Services Manager

6 days ago


Hanover Massachusetts, United States Group 1 Automotive, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Finance Manager to join our team at Group 1 Automotive, Inc. The successful candidate will be responsible for overseeing the customer loan origination and approval process, establishing strong relations with lenders, and recruiting, hiring, and developing associates for the Financial Services Department.

Key Responsibilities
  • Oversee the customer loan origination and approval process to ensure timely and accurate processing.
  • Establish and maintain strong relationships with lenders to secure favorable financing terms and rates.
  • Recruit, hire, and develop associates for the Financial Services Department to ensure a high-performing team.
  • Maintain accurate and up-to-date records and reports to track departmental performance and identify areas for improvement.
  • Determine customer financing needs and explore payment options to ensure customer satisfaction.
  • Present and sell financial products and services to customers, including warranties, credit insurance, and GAP insurance.
  • Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity.
  • Meet monthly forecast for finance and insurance income, penetration levels, and customer satisfaction.
  • Supervise financial services associates to ensure individual and departmental goals are met.
Requirements
  • Two or more years of F&I management experience.
  • Proven track record of performance and customer satisfaction.
  • Proficient in operating a personal computer, including Microsoft Office (email, Excel, and Word).
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Strong attention to detail.
  • Ability to work well in a process-driven environment.
  • Outstanding communication skills in both verbal and written.
  • High school diploma or equivalent.
  • College degree or experience preferred.
  • Valid driver's license in the state of employment and a good driving record.


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