Reservations Service Coordinator
2 weeks ago
Cipriani is seeking a highly skilled Reservations Agent to join our team. As a reservations agent, you will be responsible for handling guest inquiries, managing room reservations, and up-selling hotel services.
Key Responsibilities:- Manage guest relationships and resolve any issues that may arise.
- Utilize the hotel's reservation system to efficiently manage room availability and rates.
- Process room reservations, modifications, and cancellations.
- Upsell room categories and hotel services to maximize revenue.
- Process accurate billing and payments.
- Maintain knowledge of hotel facilities, services, and local attractions to provide recommendations to guests.
- Bachelor's degree in hospitality management or a related field preferred.
- At least 2 years of experience in luxury hospitality as a reservations agent required.
- Experience with Opera software preferred.
- Professional demeanor and ability to maintain confidential information.
- Ability to multitask and prioritize tasks in a fast-paced environment.
$70,000 - $90,000 per year, depending on experience.
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