Senior Property Manager

3 days ago

WI United States New Land Enterprises Full time
About New Land Enterprises

New Land Enterprises is a real estate development firm specializing in mixed-use residential and commercial real estate. Our mission is to create memorable spaces that focus on user experience, believing that cities thrive when they're diverse, walkable, and culturally vibrant.

Job Summary

We are currently hiring an on-site Senior Property Manager for Jefferson Block Apartments, a luxury apartment community located in the Third Ward. The Senior Property Manager will be responsible for maximizing the profitability of the assigned property through the management of the leasing, leases, and physical characteristics of the assigned property.

Key Responsibilities
  • Manage the leasing, leases, and physical characteristics of the assigned property to maximize profitability.
  • Lead the assigned property's management, leasing, and maintenance team of 4 or more.
  • Assist the Regional Manager (or Vice President of Property Management) and Maintenance Director with operational and customer service issues as needed.
  • Own the budget revenue and expense lines, including all capital expenditure budgets.
  • Provide recommendations and direction to the assigned maintenance personnel on what needs to be done, including work order coordination, prioritization, and unit turnovers.
  • Manage customer service issues and provide feedback and recommendations to the Regional Manager (or Vice President of Property Management) with regard to budget constraints, team performance, and execution concerns.
Requirements
  • 2+ years of proven ability to analyze rent rolls, read and use income statements, create and manage to budget, and have a basic understanding of financial terminology and practices.
  • 2+ years of proven ability to use key performance indicators, metrics, forecasts, market rents analysis, and make decisions based on the data.
  • 2+ years of proven ability to gather and understand market rents, and assist in pricing decisions based on the data.
  • 2+ years of proven ability to track leasing/other data and use the information to make decisions in keeping with the strategy, budget, and objectives of the property.
  • 2+ years of proven ability to plan, prioritize, and create and manage to budget.
  • 2+ years of proven ability to monitor respond to and proven ability to increase online review scores.
  • 2+ years of proven ability to handle high-pressure situations and empathetically deal with upset people and negative feedback received in a positive way with support from the team and the Company.
  • 2+ years of proven ability to listen to and professionally and empathetically respond to resident complaints, requests, and concerns.
  • 2+ years of proven ability to manage property management related teams.
  • Working knowledge with apartment search platforms and online presence such as , zumper, apartment list, etc.
  • Ability to interact and motivate teamwork and collaboration with the on-site team.
  • Ability to prioritize and delegate within the team.
  • 2+ years of proven ability to hold people accountable with dignity.
  • 2+ years of proven ability to coach and mentor.
  • Seeks and is open to feedback; interested in development discussions and displays willingness to improve.
  • Reliable, produces accurate work and meets deadlines.
  • Ability to keep track of details and dates and prioritize allocation of resources in keeping with the objectives of the Company and the Property and timely raise concerns when targets may be missed.
  • 2+ years' experience with scheduling, supervising, and evaluating maintenance work.
  • Technical understanding of fair housing laws, residential leasing process, unit turns, security deposit processing, and building systems, such as plumbing, electric, flooring, roofing, carpentry, cleaning procedures/practices, landscaping and snow removal, etc.
  • Strong oral and written communication skills; able to communicate in a professional capacity; ability to communicate via telephone and electronic mail and text message.
  • Basic computer skills, Outlook, word, Excel, and experience with Entrata Property Management software.
  • 1+ years of experience with revenue management systems and pricing a plus.
  • Ability to participate in educational opportunities and learn new skills.
  • Degree in a related field and/or at least two years' experience as Property Manager or related / similar experience working on a multifamily apartment campus or multi-site properties.
  • Physically able to perform the necessary duties.
  • CPM, CAM, ARM, or similar credentials required (or ability to obtain within the first 12 mos).
  • Valid driver's license, driving record acceptable to the company's insurance carrier, and reliable transportation.

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