Operations Manager

3 weeks ago


Cary, North Carolina, United States CSC 23332 LLC Full time

Job Title: Shift Leader

About the Role:

We are seeking a highly motivated and experienced Shift Leader to join our Cold Stone Creamery team. The successful candidate will be responsible for managing daily operational responsibilities in the store, supervising crew members, and maintaining a high level of customer service.

Key Responsibilities:

  • Customer Service: Serve customers with ice cream creations and provide exceptional customer service skills.
  • Leadership: Supervise crew members, assist with training and evaluating employees, and maintain a positive work environment.
  • Inventory Management: Track weekly inventory and maintain accurate records.
  • Store Maintenance: Ensure the store is clean and well-maintained at all times.

Qualifications:

  • Age Requirement: 18 years or older.
  • Previous Experience: Previous experience in retail, customer service, or other related fields (minimum 1-2 years).
  • Skillset: Excellent written and communication skills, strong leadership qualities, and ServSafe certification preferred.

Compensation and Benefits:

  • Salary: $9.00 - $12.00 per hour.
  • Benefits: Employee discount and flexible schedule.

Work Schedule:

  • Shifts: 8-hour shifts, Monday to Friday, weekends included.
  • Holidays: Work on holidays as required.

Education:

  • Degree: High school diploma or equivalent.

Experience:

  • Supervising Experience: 1 year of supervisory experience preferred.
  • Customer Service Experience: 1 year of customer service experience preferred.

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