Senior F&B Operations Manager

16 hours ago

Cary, North Carolina, United States Concert Golf Partners Full time
Job Description:

The Senior Food and Beverage (F&B) Operations Manager at MacGregor Downs Country Club is a hands-on position responsible for overseeing all aspects of dining outlets and catering services. This role requires a strong leader with excellent communication and interpersonal skills to manage staff, ensure exceptional customer service, and drive sales growth.

Key Responsibilities:

  • Manage daily operations of the restaurant, snack bar, and pool service to ensure efficient service delivery and maintain high standards of quality.
  • Supervise staff, including training, coaching, disciplining, and reviewing performance to ensure optimal results.
  • Develop and implement effective strategies to increase revenue, improve customer satisfaction, and enhance brand reputation.
  • Maintain accurate records, reports, and data to inform business decisions and optimize operational efficiency.
  • Collaborate with the management team to develop and implement marketing campaigns, promotions, and events to drive sales and revenue growth.
  • Analyze market trends, competitor activity, and customer feedback to identify opportunities for improvement and stay ahead of industry benchmarks.
  • Ensure compliance with health and safety regulations, liquor laws, and other applicable regulations to maintain a safe and responsible work environment.
  • Foster positive relationships with members, guests, and vendors to build a loyal customer base and drive repeat business.
  • Perform other duties as assigned by the manager to ensure seamless day-to-day operations.

Requirements and Qualifications:

  • A minimum of 2 years' experience in a senior management role within the food and beverage industry.
  • Proven track record of driving sales growth, improving customer satisfaction, and enhancing brand reputation.
  • Excellent leadership, communication, and interpersonal skills to motivate and manage a diverse team.
  • Strong analytical and problem-solving skills to analyze data, identify trends, and make informed business decisions.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Knowledge of kitchen and banquet equipment, health department rules and regulations, and liquor laws and regulations.
  • Experience with POS systems, inventory management, and other relevant software applications.
  • Demonstrated ability to work independently and collaboratively as part of a dynamic team.

About Us:

MacGregor Downs Country Club is a private club located in Cary, North Carolina, offering championship golf and tennis facilities, a large pool area, private dining, and a year-round social calendar. As a member of our team, you will have the opportunity to join a close-knit community with a rich history and a commitment to excellence. We are seeking a highly motivated and experienced Senior F&B Operations Manager to join our team and help drive our continued success.

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