Food Service Operations Manager

3 weeks ago


Cary, North Carolina, United States 301 South Academy Management Full time
Job Summary

We are seeking a highly motivated Food Service Operations Manager to join our team at 301 South Academy Management. This is an exciting opportunity for a seasoned professional to lead the daily operations of our food and beverage department, ensuring exceptional guest experiences and driving business growth.

About the Role

The successful candidate will be responsible for managing floor shifts, interacting with guests to obtain feedback, resolving complaints, and reconciling daily audit materials. They will also conduct pre-shift meetings, assist expo and kitchen staff as needed, and address staff issues in a timely and professional manner.

In addition, the Food Service Operations Manager will assist in hiring, retention, and training of associates, implementing detailed training programs and holding team members accountable for success. They will adhere to health, safety, and service standards, ensuring that food quality is consistent and prepared to guest specifications.

This role requires strong leadership skills, excellent communication and organizational abilities, and a high level of integrity. The ideal candidate must have open availability and be willing to work various shifts, including holidays, nights, and weekends.

Key Responsibilities:

  • Manage floor shifts and daily operations
  • Interact with guests and resolve complaints
  • Reconcile daily audit materials and conduct pre-shift meetings
  • Assist in hiring, retention, and training of associates
  • Adhere to health, safety, and service standards
Requirements

To be considered for this role, you must have a minimum of 3 years of restaurant management experience, extensive customer service experience, and strong leadership skills. You should also possess or be able to obtain Food Handlers and Tips Certification within six months of commencement of employment.

A bachelor's degree in hospitality management or a related field is preferred. You should have excellent communication skills, both written and verbal, and be detail-oriented with proven time management skills.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.

Benefits:

  • Competitive salary range
  • Opportunities for professional growth and development
  • Flexible scheduling and opportunities for advancement

At 301 South Academy Management, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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