Desktop Services Analyst

2 weeks ago


Burbank, California, United States Crane Co. Full time
Required Skills and Qualifications

Experience:
  • Minimum of 5 years working in a Help Desk or a Desktop Support Senior Role.
  • Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization.

Knowledge, Skills, and Abilities:
  • Proficient in Active Directory, Privileged Access Management, SCCM, Windows 11, ITSM, Data Encryption, Employee Onboarding and Offboarding, and continuous improvement.
  • Strong understanding of hardware, software, and TCP/IP networking principles is required along with basic knowledge of VOIP technology.
  • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service.
  • Strong knowledge in Microsoft Office, Patch Management, desktop/laptop imaging, and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop) and peripherals.
  • Excellent knowledge of configuring and trouble-shooting iOS based mobile devices.
  • Strong customer service orientation, good written and oral communication. Attention to details with strategic and holistic mindset, self-motivated and directed.
  • Working knowledge of managing tickets, follow-up actions, and close issues following IT Ticket Management Process.
  • Ability to work in a fast-paced and changing environment, manage user expectations, and prioritize tasks effectively.

Education:
Bachelor's Degree in IT or 5 years relevant disciplines.

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