Senior Client Services Specialist

22 hours ago


Burbank, California, United States Crane Co. Full time
Crane Co.

We are seeking a skilled Sr. Client Services Analyst to join our team in Burbank, CA.

This is an exciting opportunity for a seasoned professional to provide advanced technical support and ensure the proper operation of computer systems for our customers. The ideal candidate will have a strong understanding of hardware, software, and TCP/IP networking principles, as well as excellent communication skills to effectively motivate teams and deliver outstanding customer service.

The successful candidate will be responsible for providing technical support to primary office sites, remote offices, and remote workers, including receiving, prioritizing, documenting, and actively resolving customer requests. This may involve using diagnostic and request tracking tools, as well as providing in-person, hands-on help at the desktop level.

Responsibilities:
- Provide technical support to primary office sites, remote offices, and remote workers
- Field incoming requests from customers via ITSM or IT Hotline in a courteous manner
- Install, configure, and manage Windows 10 & 11 workstations/Laptops
- Install, configure, or troubleshoot applications on workstations
- Assist customers on the use of VPN and associated security devices as well as troubleshoot issues related to WFH customers
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Requirements:
- Minimum of 5 years working in a Help Desk or Desktop Support Senior Role
- Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization
- Proficient in Active Directory, Privileged Access Management, SCCM, Windows 11, ITSM, Data Encryption, Employee Onboarding and Offboarding, and continuous improvement
- Strong understanding of hardware, software, and TCP/IP networking principles is required along with basic knowledge of VOIP technology
- Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

Benefits:
- Pay range: $38.58 to $46.91 per hour
- Health care, dental, vision, life and disability insurance starting the first day of employment
- 15 days of paid time off that start accruing your first day at Crane Co. and 12 paid holidays per year
- 401k plan with company match
- Education Reimbursement after 90 days of employment

About Us:
Crane Co. is committed to operational excellence and world-class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability, and overall value.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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