Desktop Support Technician

4 days ago


Burbank, California, United States The IMAGINE Group Full time
About The IMAGINE Group

We are a leading provider of visual communications solutions. Our team is dedicated to delivering high-quality services and support to our clients.

Job Description

The Technical Support Engineer will be responsible for providing day-to-day support for end-user desktop computers, printers, phones, and computer patching. This role involves working closely with internal customers and IT teams to troubleshoot and resolve user issues, develop and maintain documentation, and collaborate with other teams to improve processes.

Main Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person interactions.
  • Troubleshoot and resolve user issues in a timely and effective manner.
  • Collaborate with IT teams to identify and implement process improvements.
  • Maintain accurate and up-to-date documentation of processes and procedures.
Requirements:
  • Minimum 4 years of experience in technical support or user support.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
Compensation and Benefits

The estimated annual salary range for this role is $65,000 - $75,000, depending on experience. We offer a competitive benefits package, including medical, dental, and vision coverage, paid time off, disability insurance, and retirement savings plan.


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