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Customer Service Representative

2 months ago

Knoxville, Tennessee, United States Jobs for Humanity Full time
About the Role

The Customer Advocate is a key member of our team, responsible for delivering exceptional customer experiences. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and responding to customer inquiries.

Key Responsibilities
  • Welcome and resolve customer concerns in a timely and efficient manner.
  • Manage incoming customer inquiries and issues, including pricing, warranties, and commercial services.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Process administrative tasks such as buyouts, invoices, and work orders.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Presentation of a professional appearance and adherence to personal protective equipment requirements.
  • Ability to travel up to 10%.
What We Offer
  • Competitive weekly base pay starting at $XX/hour.
  • A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all necessary tools and resources for success.