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FLEX Above Property Rooms Coordinator

2 months ago

Bethesda, Maryland, United States Marriott Full time
About the Role

We are seeking a skilled Above Property Rooms Controller to join our team. As a key member of our operations team, you will be responsible for completing front desk checklist tasks on behalf of a portfolio of hotels.

Key Responsibilities
  • Build Successful Relationships: Communicate daily with hotel teams to understand their needs and develop strong relationships.
  • Coordinate Pre-Arrival Planning: Run the GPS report, identify Bonvoy preferences, and review arrivals dashboard to ensure seamless guest experiences.
  • Execute Digital Guest Experiences: Process mobile check-in, mobile key requests, and mobile chat dispatch to enhance guest satisfaction.
  • Resolve Customer Care Cases: Review negative cases report, block rooms for guests, and ensure room inspections prior to arrival.
What We Offer

As a FLEX Above Property Rooms Controller, you will enjoy a competitive salary range of $17.90-$28.17/hr, Washington applicants only. You will also accrue PTO balance for every hour worked and be eligible to receive minimum of 4 holidays annually. Additionally, you will have access to FLEX opportunities, including 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Marriott International is an equal opportunity employer, committed to a hybrid work environment that enables associates to Be connected. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.