Food and Beverage Operations Manager

3 weeks ago

Vail, Colorado, United States The Sebastian Vail Full time

Job Summary:

We are seeking a highly skilled Food and Beverage Manager to oversee the operations of Leonora Restaurant, In Room Dining, and Pool Service at The Sebastian Vail. The successful candidate will be responsible for ensuring exceptional quality and service standards, managing costs, and leading a team of staff.

Key Responsibilities:

  • Direct oversight of Leonora Restaurant and In Room Dining, including financial performance, guest satisfaction, and staffing.
  • Ensure services standards exceed guest's expectations.
  • Oversee ordering and purchasing of all supplies for the outlets.
  • Manage payroll and tip distribution for all outlets.
  • Work with beverage manager on the oversight of Frost, resort bars, and the beverage program.
  • Oversee the hiring, training, professional development, and discipline of staff.
  • Oversee staff training on proper service as well as food and beverage knowledge.
  • Plan, organize, administer, review, and evaluate the work of service staff.
  • Develop and direct the implementation of goals, objectives, policies, procedures, and work standards for the department.
  • Identify and execute unique and creative solutions for resolving everyday problems.
  • Represent department in safety committee.
  • Maintain Aloha and regularly update systems as needed.
  • Perform analyses of pricing in relation to competition.
  • Ensure attainment of budgeted food sales, beverage sales, and labor costs; achieve maximum profitability and overall success by controlling costs while providing quality of service.
  • Hold daily Line Up meetings with the team and with Executive Chef or Sous Chef to ensure VIPs, Specials, etc., are properly communicated.
  • Participate in the development, implementation, and management of food and beverage marketing activities.
  • Manage compliance with cash handling procedures.
  • Develop and maintain staff schedules.
  • Assist in menu planning and pricing.
  • Assist with month-end inventory.
  • Comply with all health and safety regulations.
  • Knowledgeable on food safety and alcohol service regulations. Train staff on these regulations and ensure that all food safety and alcohol service requirements are followed.
  • Ensure the maintenance of bar control policies.
  • Attend regular operational and department meetings.
  • Establish and maintain effective relationships with guests and owners to ensure guest satisfaction and repeat business.
  • Ensure that staff maintains a professional attitude and proper appearance and uniform standards.
  • Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrate courteous and cooperative behavior when interacting with public and staff; act in a manner that promotes a harmonious and effective workplace environment.
  • Willingness to work flexible days, nights, weekends, and holidays as well as whatever hours are required for the success of the operations.
  • Perform other duties as assigned by manager.

Requirements:

  • Serve Safe Certification.
  • TIPS or Vail Responsible Alcohol Servers Training Certification.
  • Bachelor's degree in hotel management, or a closely related field; AND five (5) years of food and beverage operations experience; OR an equivalent combination of education, training, and experience.

Preferred Skills:

  • Outstanding interpersonal, problem-solving, and organizational skills.
  • Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
  • Principles and practices of developing teams, motivating employees, and managing in a team environment.
  • Applicable town, county, and state liquor laws.
  • Cocktailing, mixology, and proper bar technique.
  • Wines, beers, and liquors in inventory.
  • Use of specified computer applications involving word processing, queries, data entry, and/or standard report generation.
  • Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats.
  • Office administrative practices and procedures.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar, and punctuation.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds both in person and over the telephone.
  • Planning, organizing, supervising, reviewing, and evaluating the work of staff.
  • Motivating staff.
  • Training others in policies and procedures related to the work.
  • Exceeding customers' expectations.
  • Communicating effectively in oral and written forms.
  • Compiling and summarizing information and preparing activity reports.
  • Organizing one's work, setting priorities, and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

Benefits:

  • Free onsite shift parking.
  • Discounted bus pass for Eagle County & Lake County routes.
  • Discounted F&B, Spa Treatments & Retail up to 40% off.
  • 401K with Match.
  • Paid Sick leave for P/T & Seasonal Staff, PTO for Full Time Staff.
  • Wellness Bonus if worked through full season until ski area closing.
  • Full Time Year Round possible, with full benefits such as Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Merchant Ski Pass Program.
  • Free onsite Chef prepared employee dining room with hot meals and salad bar.

Some full-time seasonal positions offer discounted living onsite in employee housing, shared dorm-style units during the season hired only up to the 1st 6 months of that particular season. Long-term and single living arrangements are offered for management positions or those working overnight shifts available for on-call outside of normal work hours.

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