Customer Service Representative

3 days ago


Dayton, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a member of our staff, you will be responsible for providing exceptional service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
• Greet members and guests in a friendly and welcoming manner.
• Answer phones and assist callers with various questions and concerns.
• Check members in, tour new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize the POS system to assist with new membership cards, change of address, billing, or payment questions.

Requirements:
• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• Upbeat, positive, and professional attitude required.
• Punctuality and reliability are essential.
• Ability to maintain physical ability to perform CPR/AED in the event of a medical emergency.

Benefits:
• Competitive salary: $40,000 - $55,000 per year, depending on location and experience.
• Medical, dental, vision insurance.
• Paid time off (PTO).
• Free Black Card Membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• STD, LTD, term life insurance, and other benefits.

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