Customer Service Representative

3 weeks ago


Dayton, Ohio, United States Burlington Stores Full time

Job Summary

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We are seeking a Customer Service Representative to join our team at Burlington Stores, Inc. in Beavercreek, OH. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and maintaining a secure shopping environment.

About the Role

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  • You will be responsible for greeting every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
  • You will monitor the entrance for the entire duration of every shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.
  • You will possess knowledge mastery of top shortage areas and support programs aimed at theft reduction, effectively communicating information about theft prevention during store rallies.
  • You will conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
  • You will provide support in training associates on shortage reduction programs and processes, role-modeling safety as a top priority and addressing any unsafe practices promptly.
  • You will exhibit command presence, maintain a professional appearance, and stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
  • You will demonstrate excellent communication skills with customers and co-workers, fostering productive business relationships and creating a positive atmosphere in the store.

Requirements

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  • 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred.
  • Ability to stand and walk for extended periods of time and to visually monitor store environment.
  • Ability to maintain confidentiality is required.
  • Ability to review, analyze and comprehend business trends.
  • Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
  • Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making.
  • Excellent leadership skills that support fostering productive business relationships.

What We Offer

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  • A competitive wage of $10.45 per hour.
  • A flexible schedule, including nights, weekends, and holidays as required.
  • An associate discount.
  • The possibility of eligibility for Burlington's benefits package, including medical coverage and a 401(k) plan.
  • Up to 4 hours of paid time off annually after one year of service.
  • Up to 8 paid holidays.
  • Paid sick time in accordance with applicable law.
  • Rapidly growing brand with various training and development opportunities.


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