Field Specialist I, Advanced CIP
1 week ago
This position requires advanced technology skills to provide strategic analysis and consultative support for a wide variety of company products and services. Responsibilities include service, maintenance, repair, and solution development. Extensive daily travel and customer interaction are essential.
Primary Responsibilities
- Technical
- Perform advanced configuration, installation, troubleshooting, and maintenance of products and services.
- Serve as a consultant, solving complex product issues and leading technical problem-sharing efforts.
- Seek opportunities for increased utilization of Ricoh equipment and services.
- Maintain expertise on products and ensure adherence to specifications.
- Customer Services
- Anticipate and manage customer needs while promoting Ricoh’s support functions.
- Manage own schedule and assist others in meeting time/schedule demands.
- Foster productive relationships with customers and team members.
- Manage Workload
- Execute workload management and call handling procedures efficiently.
- Conduct customer training and present solutions for workflow improvements.
- Administrative
- Maintain productivity, meeting response times and quality metrics.
- Complete administrative tasks accurately and on time.
- Track time and activity using appropriate systems.
- Maintain on-site inventory as necessary.
- Results
- Meet productivity expectations and participate in Ricoh’s Extra Value program.
- Perform additional duties as assigned.
Required Experience
- Valid state driver's license and appropriate auto insurance.
- Experience with computers, electronics, mechanics, basic networking, and printing software is desirable.
- Certification requirements as defined by the manager.
Required Education
- High school diploma required.
Working Conditions
- Extensive daily travel to customer locations, including walking in urban areas and working outdoors in various weather conditions.
- Occasional overnight travel may be required.
- Physical demands include moving objects up to 400 pounds and lifting up to 50 pounds.
- May require shift work, overtime, and handling stress related to deadlines and performance expectations.
About the Company
Ricoh is a global technology company specializing in office solutions, providing innovative products and services to enhance productivity and workflow.
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